Refunds & Cancellation Policy

We want you to pay only for value you get. This policy explains how cancelling, changing plans and refunds work.

Cancelling

• Cancel any time from Usage & billing → Manage or cancel plan. No phone calls or emails needed.
• Your plan stays active until the end of the period you've paid for, then it won't renew.
• Credits left in your balance remain usable after cancelling, and your images stay available to download.

Changing plans

• Upgrades take effect immediately. You pay the prorated difference for the rest of the billing period and receive the new plan's credits.
• Downgrades take effect at your next renewal, so you keep what you paid for until then.

Refunds

• Subscription fees and top-ups are generally non-refundable once the billing period has started or credits have been used, except where the law requires otherwise.
• If something went wrong on our side, such as a duplicate charge, a charge after you cancelled, or a job that failed because of a problem with the Service, contact us and we'll refund the payment or restore the credits.
• If you believe a result was clearly wrong, report it with the job details. We review every report and use it to improve our checks.
• Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Free trial

The free trial is free and needs no card, so there's nothing to cancel or refund. Trial credits expire at the end of the trial.

How to ask

Email studio@synckart.com or use the contact form with your account email and, if relevant, the invoice or job. We aim to reply within one business day.