Help centre
How can we help?
Quick answers to common questions. Can't find what you need? We're a message away.
Getting started
How do I start?+
Create a free account, confirm your email and you'll get 150 credits for 14 days. Then pick a tool from the dashboard. Most people start with a small catalogue file or a few photos.
What are the free-trial limits?+
One trial per person. Up to 25 products per catalogue batch, a small watermark on AI-generated images, and no API access. Upgrading removes all of these straight away.
Do I need design skills?+
No. Upload what you have and choose from a few clear options. Studio handles the rest and tells you if anything needs your attention.
Catalogue images
What should my file look like?+
A CSV or Excel file with one product per row. A title column is required; brand, barcode, size, category and a reference link improve results. You'll map the columns after uploading.
What do Approved, Review and No match mean?+
Approved images passed every check and are ready to use. Review means Studio found a likely image but something needs a human look, with the reason shown. No match means nothing trustworthy was found; you can upload your own photo.
Which matching mode should I use?+
Strict for branded packaged goods where size and variant matter. Balanced for mixed catalogues. Broad for local, imported or unbranded goods where exact pack matching isn't possible.
Can I reject an image?+
Yes. Rejected images are never offered again in your workspace, for any future batch.
Credits & billing
How much does a job cost?+
A verified catalogue image usually costs 3–9 credits; fashion images 53–150; background removal 1–3. You always see an estimate first. Full price list.
What if I run out of credits mid-batch?+
The batch pauses. Top up (1,000 credits for $10) or upgrade, then resume from the batch page.
How do I cancel or change my plan?+
Go to Usage & billing. Upgrades apply immediately; downgrades and cancellations apply at the end of the billing period. See Refunds & Cancellation.
Where are my invoices?+
Usage & billing → Manage or cancel plan opens your billing portal with every invoice and receipt.
Account & security
I didn't get the email+
Check spam and promotions folders, and that the address is spelled correctly. You can resend the email from the sign-up or sign-in page after a minute.
How do I reset my password?+
Use Forgot password on the sign-in page. Signing in with an emailed link works too.
Can I rename my workspace?+
Yes, in Settings.
How do I delete my account?+
Email studio@synckart.com from your account email and we'll delete your workspace and data within 30 days.
API
Which plans include the API?+
Growth and above. Create keys under API keys in your workspace.
Where are the docs?+
API documentation covers creating batches and fetching results.
Still need help?
Send us a message and a real person will reply, usually within one business day.